Lumi Wellness (“Lumi Wellness,” “we,” “us,” or “our”) provides massage therapy and reiki services in Lakewood, CO. We respect your privacy and are committed to protecting the personal and health information you share with us. This policy explains what we collect, why, how we handle it, and the choices and rights you have.
Information we collect
We collect the following categories of information:
- Contact & account information — your name, email address, phone number, and, if you create an account, your login credentials.
- Booking information — the services you book, your appointment dates and times, practitioner preferences, and related notes.
- Health intake information — when you complete an intake form, details such as health conditions, medications, allergies, pregnancy status, areas of focus, and pressure preferences. You provide this voluntarily so we can deliver safe, appropriate care.
- Payment information — payments are processed by our payment provider, Stripe. We do not collect or store your full card number; Stripe handles card data under its own security standards.
- Communications — messages you send us through forms, email, or phone.
- Technical information — basic, essential data such as your session cookie and limited server logs (e.g., IP address) needed to operate and secure the site. We do not use third-party advertising or analytics trackers.
How we use your information
- To schedule, provide, and manage your appointments and services.
- To tailor treatment safely based on the health information you share.
- To process payments, invoices, and any packages or memberships.
- To send appointment confirmations, reminders, receipts, and service-related messages.
- To respond to your questions and requests.
- To maintain records, comply with legal obligations, and protect the safety of our clients and staff.
Your health information
We treat the health details you provide with particular care. This information is used only to provide safe and effective care, is accessible only to the practitioners and staff who need it for your treatment, and is never sold or used for marketing. We retain treatment records as needed to serve you and to meet applicable professional and legal recordkeeping requirements.
How we share information
We do not sell your personal information, and we do not share it for targeted advertising. We share information only as needed to run our practice, with service providers who process data on our behalf under appropriate confidentiality and security commitments:
- Stripe — payment processing.
- Resend — sending transactional emails such as confirmations and receipts.
- Google Calendar — scheduling and managing appointment availability.
- Hosting & database providers — securely storing and serving the website and your records.
We may also disclose information when required by law, to comply with legal process, or to protect the rights, safety, and security of our clients, staff, or business.
Cookies
We use only essential, first-party cookies needed to keep you signed in and to operate the site securely. We do not use advertising or third-party analytics cookies, so no cookie-consent banner is required for non-essential tracking.
Data retention
We keep your information for as long as needed to provide our services and to meet legal, accounting, and professional recordkeeping obligations. When information is no longer needed, we delete or de-identify it.
How we protect your information
We use reasonable administrative, technical, and physical safeguards — including encryption of data in transit and access controls that limit who can view your records. No method of transmission or storage is completely secure, but we work to protect your information and to address any issues promptly.
Your Colorado privacy rights
Under the Colorado Privacy Act, Colorado residents have the right to:
- Access the personal data we hold about you.
- Correct inaccurate personal data.
- Delete personal data, subject to legal recordkeeping requirements.
- Obtain a portable copy of data you provided to us.
- Opt out of the sale of personal data or targeted advertising — note that we do neither.
Because the health information you provide is treated as sensitive data, we collect it only with your consent and use it solely to provide your care. To exercise any of these rights, contact us using the details below. We will respond as required by law, and you may appeal a decision by replying to our response.
Children’s privacy
Our website and online booking are intended for adults. We do not knowingly collect information from children under 13. Services for minors are arranged with the involvement and consent of a parent or legal guardian.
Third-party links
Our site may link to other websites (for example, social media). We are not responsible for the privacy practices of those sites; please review their policies.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes will be communicated where appropriate.
Contact us
If you have questions about this policy or your information, contact us at:
Lumi Wellness
7596 W. Jewell Ave Suite 302
Lakewood, CO 80232
hello@lumiwellness.com
720-213-8421
See also our Terms of Service.